VoIP Solution by

What is SFlow

SFlow is a complete VoIP solution that brings telephony, messaging, meetings and video together in one simple app. If you are looking for all the benefits of internet-based telephony in one full-featured communications application then SFlow is for you.

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Trusted VoIP Experts

With over 80 years of telephony experience our dedicated team make upgrading to SFlow simple.

No Upfront Costs

Our tailored monthly subscription model allows you to budget, making the decision to upgrade to SFlow easier than ever.

IP Calling

Cost-effective, flexible, HD audio – making calls via the internet has never been easier.

What does SFlow do?

Regardless of where a call happens – over VoIP, mobile, Microsoft Teams, the experience and features are the same. SFlow offers self-service control to quickly change the setup of your voice and communication environment in line with your needs. Admins can manage users through one portal rather than logging into many separate systems. Staff can stay in touch both internally and externally, with calls routed automatically to the right agent improving your company efficiency and customer experience.

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How SFlow works for you

Happy Customers

Stay in touch with customers quickly and simply. Phone or chat on multiple devices. One digital workplace for contact centre and collaboration streamlines customer engagement, spelling an end to the divide between front and back office – and letting you fully engage with your customers anywhere, anytime.

Great workdays

Technology is supposed to make us more productive, but with more ways to communicate than ever, it can be hard to stay on task. SFlow puts all your communication in one place, letting you get on with the job at hand.

One hub

One admin portal for reporting and analysis. One app for users to collaborate and manage communication features. Transparency, plus greater security and stability for reduced risk. A DIY portal for both IT admins and users makes it easy.

Digital transformation

Streamlined and optimised for greater productivity and happier customers. Now you can focus on building value for your business and improved productivity. A better consumer experience. Increased revenue. Smart technologies take the digitally optimised business to the next level.

Integrations

SFlow integrates with multiple systems, combining the power of your existing tech stack with the simplicity of a single hub. Connect all your systems and streamline your workflows.

Microsoft Teams

Stay connected with your team and make quick decisions wherever you are.

Salesforce

Integrate SFlow services directly into Salesforce. Streamline tasks. Save time. Increase productivity.

Hubspot

Use the SFlow integration to place and receive phone calls directly in Hubspot.

Power Bi

All your PBX stats, bring your data to life through live dashboards or reports. Make informed decisions quickly.

Zendesk

Streamline your work environment. Get essential info before the call begins. Focus on the conversation & not the tools.

Microsoft Dynamics 365

No need to switch back-and-forth between tools. Get the information and functionalities you need in Dynamics.

Handsets

SFlow offers a range of handsets to suit your needs. Handset models can be mixed and matched across the company as required.

T31p & T33p Handsets

T48U & T58W Handsets

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The App

One app for employees to manage their telephony settings, collaborate with colleagues and serve customers.

Chat

Group chats, public rooms or one-on-one chats.

Conference calls

Access to a personal conference call service. Totally free of charge.

Queues

Log yourself or your colleagues in and out of queues.

Refill data

Refill data and see your data usage in the app.

Statistics

Real-time statistics enable you to track all your queues.

PBX

Open and close the PBX with a click or based on a schedule.

Self service admin portal

Manage users and licenses through one interface. Our network integration allows the mobile terminal to behave like a tightly integrated PBX-attached phone.

One admin portal for reporting and analysis.
One app for staff to collaborate and manage communication features.

A DIY portal for both IT admins and end-users makes it easy.

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Efficient Call Distribution

Quickly route calls to the right person. Greater team productivity. Better customer experience.

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Smarter routing

Automatic Call Distribution (ACD), Interactive Voice Response (IVR), and skill-based routing intelligently pairs the customer with the right agent. Saving time, increasing customer satisfaction, and boosting productivity.

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Advanced programmability

We connect via API to leading CRM or ERP systems and build automated flows with full customisation for call handling, such as: 1. Receive incoming call; 2. make API call to CRM to check if caller’s number belongs to a VIP customer; 3. If true, route call to dedicated account manager.

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Fully featured

Call back/on-hook waiting, hunt groups/call queues, sound management, unified mailboxes, blind and attended transfer, call parking, active directory sync, and much much more. A sophisticated PBX solution in one platform.

SFlow Features Explained

A handful of SFlow features. For more information on features and functionality please do not hesitate to contact us.

Delayed hunt groups

Add more agents in waves. If the primary group doesn’t answer the call, engage the second group after a certain time.

Call coverage

The system checks phone settings on destination number and follows set rules. If there’s no set rules, the system dials the number as usual.

Call back

Instead of forcing customers to wait on hold, the service will call the customer when it’s their turn.

Presence

Presence management for user availability, voice, IM and workstream communications across all end-user client devices.

Run URL

One-click search of caller information in existing web-based CRM or ERP systems provides customer profiles and notes. All while on the call.

Call logs

See a list of calls incoming, missed and outbound calls. Monitor and control calls in the PBX system in a simple and straightforward manner.

Wrap up

Allow agents time for post-call processing before they receive their next call.

Blind transfer

A calls B, B transfers A’s call to C without speaking to C. A’s number is displayed to C.

Pause system

Agents can create a custom profile with a pause function. This will temporarily pause them so they won’t receive calls, giving them time back without losing their place.

Auto-logout

The system checks phone settings on destination number and follows set rules. If there’s no set rules, the system dials the number as usual.

Connection

Instead of forcing customers to wait on hold, the service will call the customer when it’s their turn.

Live dashboard

Add more agents in waves. If the primary group doesn’t answer the call, engage the second group after a certain time.

Skills-based routing

The system checks phone settings on destination number and follows set rules. If there’s no set rules, the system dials the number as usual.

Unified stats

Instead of forcing customers to wait on hold, the service will call the customer when it’s their turn.

Queuing

Presence management for user availability, voice, IM and workstream communications across all end-user client devices.

CC Pro

Call Centre Pro (CC Pro) is a set of add-on services that gives you additional PBX functionalities and rich insights to improve a call centre’s workflow and increase customer satisfaction. It is a service with a wealth of smart features.

Users with CC Pro can create different dashboards to see how their queues and agents are doing throughout the day.

CC Pro is used for extended statistics and queue functionalities. It’s perfect for call- and contact centers that want a more robust solution for managing calls and stats.

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SFlow Benefits

Simpler staffing with licenses

Licenses are separate from users and numbers, meaning that they can easily be moved between users. It makes staffing so much easier!

Improving customer experience

User-friendly attributes not only improve internal collaboration but also drives customer experience. SFlow drives value by integrating voice services, making it easy to communicate over a variety of platforms.

Set up your PBX to suit your needs

We build your PBX the way you like it and make sure that your customer’s get to the right person and department when they call.

Programmable routing

Automatically send customers to the correct call agent and customise rules for call handling.

Smart insights thanks to statistics

Streamline your business and maintain superb customer service by analysing call stats. See the number of missed calls and when staff has too much or too little to do.

Self admin saves time & money

Get the ability of real-time self administration. This helps navigate changes when new users or departments need to be added or responsibilities altered.

Hybrid working

Deploy a solution that offers similar user experience and offers on-premises UC and cloud UCaaS deployment models.

Number porting

Easily transfer an existing phone number to the SFlow phone system account in a few steps. This is all done self-service via the Admin Portal.

Programmable voice

We connect via API to leading CRM and ERP systems and build automated custom flows for call handling.

Integrations

Combine the power of your existing tech stack with the simplicity of a single hub. Connect all your systems and streamline your workflows.

License Standard Features

Get all your voice communication and call management features that you need. Easily add call recording/integration or simply upgrade as and when required.

License Type/Features Included Bronze Silver Gold
Desktop App
Mobile App
DDI
Voicemail
Advanced Voicemail
Profiles/Presence
CLI presentation flexibility
Hunt groups
MS Teams Integration
Messaging
Chat Rooms with Social Posts
Website Chat Widget
Audio Conferencing
Video Conferencing
Gmail/Outlook Integration
Azure AD Integration
Handset Yealink T31P Yealink T33P Yealink T33P
See all extension status
Use keyboard to answer & connect calls
Keyboard shortcuts
Send chat/SMS/email to all extensions
Connect calls directly to Voicemail
Pickup calls to DDIs
Access to manage calls including queues
Queue information, time waiting details

Add-on Features

Additional options are available on a per user basis, giving you control of where the features benefit.

Add-on Features available Individual Add-ons CC Pro Bundle
Integrations
Call Recording
Run URL
Wrap Up
Delayed hunt groups
Call back in Queue
Pause System
Pickup calls to DDIs
Auto-Logout
Unified Statistics
Live Dashboards

Lets get started.....

Contact us today to discuss options and benefits for your company by moving to SFlow.

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Get In Touch

If you would like to find out more please reach out!

Email

info@sflow.tel

Phone

0203 301 4000

What Is SFlow
Features
Handsets
The App
Integrations
Get In Touch

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